Customer Support Specialist (Travel Background)
About WegoPro
Business Travel. Simplified.
WegoPro is a fast-growing, tech-enabled travel platform redefining the corporate travel experience. Headquartered in Singapore and backed by the Wego Group—one of the largest online travel marketplaces in APAC and MENA—we provide businesses with flexible, intuitive tools to manage their travel effortlessly.
Our mission is to streamline business travel for modern teams by offering a seamless, smart, and productive experience.
What You’ll Do
As a Customer Support Specialist, you’ll be at the frontline of delivering an exceptional travel experience for our B2B clients. Your responsibilities will include:
Managing end-to-end travel assistance for corporate clients—including flights, hotels, and ancillary services
Resolving booking-related issues with airlines, hotel partners, and suppliers
Maintaining high satisfaction levels across calls, emails, and chat support
Proactively identifying and resolving issues before they escalate
Navigating GDS platforms to process or modify bookings efficiently
Working cross-functionally with sales, operations, and tech teams to improve service
Contributing feedback and ideas to enhance WegoPro’s customer support playbook
What We’re Looking For
Must-Haves
2+ years of experience in travel operations or customer support (B2B or corporate travel preferred)
Hands-on experience with GDS platforms: Sabre, Amadeus, or Galileo (mandatory)
Strong English communication skills—both verbal and written
Experience supporting customers across phone, email, and chat
A proven record of going the extra mile to deliver delightful service
Nice-to-Have
Background in a corporate travel agency or tech-enabled travel company
Familiarity with CRM and ticketing tools such as Intercom, Zendesk, or Salesforce
Location Requirement
This is a work-from-office role based in our Mumbai office (Dadar). Applicants must be located within commuting distance and available for full-time, on-site work.
You’ll Thrive Here If You Are
Autonomous: You can manage your work without constant oversight
Organized: You handle multiple tasks with focus and efficiency
Empathetic: You understand and care about customer experiences
Tech-Savvy: You pick up tools and systems quickly
Adaptable: You embrace change and keep a positive mindset
Growth-Oriented: You value feedback and actively seek improvement
Why Join Us?
At WegoPro, you'll join a lean, ambitious team transforming business travel from the ground up. Expect autonomy, rapid growth, and the chance to make a real impact in an industry ripe for disruption.
- Department
- Customer Service
- Role
- Reservations and Ticketing Executive (Back Office)
- Locations
- Mumbai
- Employment type
- Full-time
- Brand
- Wegopro

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