Customer Support Specialist

We’re on a mission to help people discover the real value of travel — to inspire, to give more reasons, to make it easy — for you to go. Our company was founded back in 2005, and since then, we’ve imagined and created some of the most well-loved products for travelers all around the world.

Today, Wego is used by millions of people every month — people who travel for adventure, work, family, and for many other reasons. That’s why we work tirelessly to make your experience of planning & booking flights, hotels, and trips as seamless as possible.

The Role:

As a Customer Support Specialist, you will assist WegoPro’s B2B clients with their corporate travel needs, ensuring satisfaction and efficiency in managing bookings, reservations, and inquiries. You’ll collaborate with suppliers, proactively resolve issues, and contribute to the development of best practices, helping create a streamlined and positive customer experience.

What you will be working on:

You will manage reservations and address booking-related issues by collaborating with suppliers and partners. This role includes resolving customer challenges in line with WegoPro’s policies, proactively identifying potential problems, and staying updated on the latest product features to support WegoPro’s evolving service offerings.

Core Responsibilities:

• Assist B2B clients with corporate travel reservations and inquiries.

• Collaborate with suppliers and partners to address booking issues.

• Maintain high customer satisfaction by providing exceptional service.

• Resolve issues within established policies and creatively problem-solve when needed.

• Identify potential issues proactively and take ownership to prevent them.

• Collaborate with sales, operations, and customer care teams to improve practices.

• Stay informed on WegoPro’s new features and product launches.

Skills and experience:

Minimum Experience:

• 2+ years of work experience in a similar role.

• Proficiency in English, both spoken and written.

• Experience with GDS systems such as Sabre (preferred), Amadeus, or Galileo.

• Background in the business travel industry is a plus.

• Experience in multi-channel support (call, email, and chat).

• Proven ability to go above and beyond to provide excellent customer service.

Nice to haves:

• Self-sufficient, with the ability to work independently.

• Skilled in task prioritization and maintaining focus.

• Strong empathy and understanding of customer needs.

• Quick learner with a strong grasp of technology.

• Adaptable and positive toward continuous change.

• Open to constructive feedback and collaboration.